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Team LeaderCompensation AdministrationMumbai

6.00 to 7.00 Years   Mumbai City   25 May, 2020
Placewell Consultants
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Role

  • In-depth understanding of Compensation processes (like Annual Compensation processes, Incentive Adminstration, Market Surveys & Job Evaluations)
  • Maintain up-to-date knowledge of client policies, statutory/regulatory requirements and special handling procedures.
  • Drive Business Excellence within Team and support BE Focal. Liaise with Business Excellence Team as required.
  • Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
  • Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
  • Researches and resolves escalations and client issues. Escalate issues and seek advice when faced with complex issues/problems.
  • Creates a logical plan, realistic estimates and schedule for an activity or project segment.
  • Ensures progress, issues and agreements are properly documented and acted upon.
  • Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions.
  • Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. Assume the ownership of the process documentations/Work instructions and communicate the updates to the team in a timely manner.
  • Participates in various Internal or Client initiatives related to Process.
  • Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.
  • Actively participate in all process related business meeting in-person or virtually through conference calls.
  • Participate in and/or support during Client visits.
  • Supports and sustains a positive work environment that fosters team performance through own work and behavior.
Shifts-24*7 Rotational Shifts Location-Mumbai ,

Keyskills :
sales customerrelations sla quality coaching positiveworkenvironment musicmaking teamperformance visualmanagement servicemanagement knowledgetransfer businessexcellence metrics business schedule reporting estimates ownership management

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