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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Be in charge of running and managing the team daily. Set targets for all team members to meet up with. Schedule and organize shift patterns. Job Description Be in charge of running and managing the team daily.Set targets for all team members to meet up with.Schedule and organize shift patterns for team members to ensure that customers are never left unattended to.Understand all organizations products, services, procedures and guidelines and communicate same to all team members.Prepare forecasts and budgets for the team .Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.Facilitate and organize training session for all agents and participate in recruitment of new team members.Recommend technical support needed to enhance job performance at the call center.Conduct regular review of all call center agents performance and organize training sessions for under performers.Submit regular reports to management and seek new ideas and strategies to improve team performance.Keep up with trends and happenings in the industry and ensuring adherence to industry standards.Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all timesResponsibilities Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Keep up with trends and happenings in the industry and ensuring adherence to industry standards Submit regular reports to management and seek new ideas and strategies to improve team performance,
Keyskills :
sla customerrelations coaching customerservice sales callcenter qualitystandards set prompt running training schedule adherence management recruitment ACD eamperf mance technicalsupp perf mance kf ceMa