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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | BPO / Call Center |
Functional Area | Customer Service (Domestic)Customer Service (International) |
EmploymentType | Full-time |
As discussed, PFB, JD for the requirementEstablish & refine service delivery processesMaintain Accuracy and efficiency of the service delivery teamsEnsure high C-SAT levels and respond to 2nd Level EscalationsWork with Stakeholders and deliver project tasks assignedRaise project related Risks & IssuesConduct & Maintain healthy governance model with the clientsProvide support to confirm Service Levels are being met across projectsResponsible for overall management of projectCustomer relationship including ERM status reportsFunction as lead for interaction/coordination with key stakeholder groups including Central TeamLiaise with Finance, Legal, HR teams on new policies/updates or change in existing,
Keyskills :
sla customerrelations coaching customerservice sales servicelevels servicedelivery customerrelationship hr erm csat finance management ServiceCatalog ServiceLevelManagement Escalation ServiceOperations onta