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Team MemberFM

3.00 to 5.00 Years   Mumbai City   12 Mar, 2020
HDFC Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

  • Incident management of IT Assets like Desktop/Laptop,Printer/Scanner deployed at Branches & Back-offices.
  • Oversee all service requests ,incidents and problems associated with Assets under BAU.
  • Manage vendor relationships to establish high level of service delivery across all IT Operations.
  • Procurement of IT Assets as per standard norms & guidelines provided by the organization.
  • Provide vendor, consultant analysis and recommendations as & when required.
  • Provide monthly, quarterly and on demand as needed reporting on IT Operational metrics Management of IT Documentation and records against compliance & audit.
  • Commercial Operations comprising of data analysis required for seeking funding approval from management & completing the procurement to payment cycle.
  • Manage asset tracking & hygiene of the inventory of Asset.
  • Approving Repairs & Maintenance incidents associated with the asset for uptime and facilitate in enhancing the end user customer experience.
  • Maintaining the Knowledge Base of the operations and continuous improvement of effective workable framework for managing and improving internal customer IT Support.
  • Recommend & implement new technology which improves productivity of both IT Staff & end users.
  • Management & Escalation to ISP and other services with adherence to SLA.
  • Seeking Funding approval basis analysis on data points & managing approved funds for the period approval is in place.
  • Purchase Order & Invoice approvals basis incidents logged.
  • Branch Visit to understand and comprehend from the end users pain point to improve upon IT-Operations.
Skills
  • In-depth experience automating manual processes using tools and scripting languages.
  • Demonstrated knowledge of Virtual Desktop Infrastructure.
  • Requires familiarity with Project Management Principles.
  • In-depth working knowledge of Microsoft Workstation Operating Systems (Microsoft 7/8/10) and the Microsoft Office 2010/13/16, 365 Suite Applications.
  • Requires in-depth knowledge of Microsoft Active Directory,Active Group Policies & Windows Server.
  • Must possess excellent written and communication skills with the ability to clearly define objectives ,goals, schedules, & assignments.
  • Requires strong interpersonal & organizational skills, including the ability to meet deadlines, follow written policies & procedures, and maintain superior customer service at all times with all users.
  • Must exercise independent judgement under minimum supervision.
QualificationsGraduation -Bachelor of Engineering Post Graduate,

Keyskills :
java sql unittesting environment reporting dataanalysis purchaseorder assettracking knowledgebase virtualdesktop customerservice activedirectory servicedelivery microsoftoffice oliciesprocedures

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