Tech Assist

Job Description

The ideal candidate will be self-motivated and thrive in a fast paced, and dynamic environment. Demonstrate excellent communication skills, with the ability to communicate and build relationships, and work effectively with minimal supervision.

The Tech Assist team are the face of Technology, providing front line support for all Workplace Technologies and support requests. Delivering a customer focused service experience in a professional and timely manner. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience and through our customer-obsessed culture.

You will need to be able to quickly assess the client s needs and translate these into action. The role will see you working across all levels of the organization, your understanding of the pressures attached to working on a busy trade floor with Traders and Senior Business Leaders will be important to your success in this position. You will be kept challenged working on interesting projects and take responsibility to manage some of these. We are committed to a positive work life balance.

We believe that for you to be successful in this position you will have previous experience in desktop support role, ideally in an investment bank. Experience supporting both Equities and Asset Management businesses. Experience using/supporting products such as; Office 365, WebEx, iPhone/iPad devices. Good understanding and experience supporting Market Data applications such as Bloomberg, Fidessa, Factset, GreekSoft. Knowledge of Exchange connectivity and Data center would be advantageous. Demonstrate previous experience implementing Service or Process improvements and automation.

You will have excellent written and verbal communications skills, with the ability to communicate and build relationships with internal clients across multiple divisions and geographies. Curiosity, self-motivation and passion, proactive, able to challenge status quo and norms. Sense of teamwork, inspire and work well with others. Problem solving skills and ability to think laterally and find solutions. Ability to work in a challenging fast paced environment and demonstrates follow through and ownership of issues

The Corporate Operations Group brings together specialist support services in Digital Transformation Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement Strategy, and the Macquarie Group Foundation. The Corporate Operations Group s purpose is to power the entrepreneurial enterprise.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If youre capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

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We are looking for an energetic customer focused technology professional to join our Tech Assist team in Macquaries Mumbai office.

Due to a few projects kicking off within the Financial Management Group, we are anticipating a number of contract and permanent opportunities arising within our Financial Control team.

Our internship programmes offer an opportunity to be a part of a talented, global team. Instinctively entrepreneurial. Ambitious in nature. Determined to succeed. As an intern at Macquarie, you ll sit side-by-side with business leaders and have the opportunity to work on live projects and transactions from day one. After an in-depth induction, you ll gain valuable experience and insight into your chosen business area working closely with the team on live deals and transactions. This valuable experience will provide unique insights into both Macquarie and the broader financial services industry and can set you up for a successful career once you have completed your studies

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Keyskills :
upport services office 365 financial control desktop support market operations business services market data