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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | < Rs 50,000 - 3.0 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
Dear Candidate,Greetings of the day!We are looking for Tech Support at MumbaiKindly go through the above JDProfile :- Tech SupportDesignation: Software SpecialistDepartment: SupportReporting Structure: Team LeaderLocation :- Mumbai (Chandivali)CTC :- Upto 2.6LPA (18k to 20k)Experience:- FresherGender :- MaleFacility :- Pick up and DropWorking Time :- 7:00PM to 4:00AMWorking Shift :- Night ShiftWorking Days :- 5 DaysJob DescriptionKey Responsibilities & Accountabilities: Responsible for the following schedules/resolving customer cases and abide by the prescribed norms. Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products. Maintain the highest level of soft-skills and telephone etiquettes. Handle cases/schedules and escalations appropriately. Share the technical expertise, soft-skills and telephone etiquettes with the team. Share latest technical/process related inputs with the team. He/She is supposed to maintain 100 % quality in terms of documenting the caseswith the required information(complete and detailed documentation of the resolution and the root cause) Reporting to work on all the scheduled day and not taking an unplannedabsenteeism. Follows & Promote the company culture, its vision & values.Job Specifications Good understanding of Architecture. Good understanding of Servers (Application, Database & FTP). Good Networking Concepts. Knowledge of Linux, MySql, MsSql Servers. Good understanding of program languages (Java , Visual Basics).General Requirement Good Communication skills. Good Analytical Skills Zeal to learn and work on new technologies. Willing to work 24/7, primarily night shiftsEducationAny Graduate in Computer Science (B E Comp, BSC IT, BCS etc)Regards,Dolly SatraIntact Search9930372633dolly.Intactsearch@gmail.com
Keyskills :
supportoftwaresupporttechsupportsqlnetworkingjavavoicetechnicalsoftwaretroubleshootingapplicationsupport