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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Report to Program Manager / Operations Managerperform Day to Day Monitoring & Management of Network Devices of Assigned Customers Using Toolsunderstand and Follow Sop s Ensuring Compliance to Service Level Agreements (sla)escalate Unresolved Incidents to Next Levelidentify Trends and Report to Problem Managementtake Initiatives in Learning New Networking Technology & Toolsco- ordination with Customer and Providing Timely Reports Whenever Required.should Be Able to Provide Support for Hardware and Software Maintenance of Equipment.should Be Able to Execute Independently all Bau or Approved Configuration Changes for Which Impact Analysis is Done and Method of Procedure is Made Available By L2 Engineer.should Be Able to Communicate to Any Stakeholders Within Customer other Technical Teams.should Be Able to Provide all Necessary Logs to Oem Tac for Any Incident Investigation.should Be Able to Generate Any Pre- defined Reports as per Customer Requirements.,
Keyskills :
sql sales customerrelations plsql servicelevel impactanalysis oem tac sop hardware software analysis management operations compliance monit agreements ms netw kdevices netw king ing