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Technical Engineer UCCX/UCCE

3.00 to 8.00 Years   Mumbai City   14 Mar, 2022
Consilium Software Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Consilium Software Products Road Map

    Consilium Software s products are the foundation of our solutions portfolio and will provide all the elements needed for enterprise unified communications, customer interaction management and business intelligence. These would primarily be in the area of

  • Cloud and Premise based contact center applications, Artificiel Intelligence (AI)
  • Video Chat, Virtual Assistant
  • Enterprise UC Applications
  • Analytics and Business Intelligence
  • We are looking for Technical Engineer to provide Cisco Telephony environment, IPT, UCCX, UCCE, Cisco Video Conferencing, MCU and Edge devices.
  • 2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting skills on UCCX, UCCE, CVP.
  • Should have hands on experience with telecom products, servers, gateways, media managers, telephones, network, soft switch functionalities
  • Strong Knowledge with Unified Communication and Contact Center products and technologies
  • Strong Knowledge of general networking technologies (TCP/IP networking, LAN, WAN, WDNS/DHCP, Proxy)
  • Good written and verbal communication skills to manage our global customer base

    • Mandatory Skills Required:

  • Cisco Video Conferencing
  • Troubleshooting skills on UCCX,UCCE, CVP
    • Other Behavioral / Attitude aspects:
  • Dynamic, self-motivated and self-driven
  • Team Player, Having a sense of ownership.
  • Be willing to travel periodically, both Domestic and International
    • Qualifications / Proficiency Working at Consilium Software

    We asked our people what they love about working with Consilium Software. They said they liked working for a company that is big enough to be a force on the global stage, yet small enough for one person to make a difference. You are not just a number or a name on an org chart. We feel every employee can make a difference and be part of collaborating to build products that are trusted by Fortune-list customers and governments. That s what we are always trying to deliver as a culture for the team. Having the ability to make a visible difference comes with a high level of responsibility, and we understand that not everyone gets excited about that. In our interviews we make sure you find out what we are and what we are not, to ensure that Consilium is just as good a fit for you, as you are for Consilium!

    ,

Keyskills :
technical supportnetworkingtroubleshootingsiteautomationcustomer interaction managementcontact centercustomer supportvideo conferencingcommunication skillscustomer interactionverbal communicationbusiness intelligenceunified communicationstro

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