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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
To ensure seamless and timely delivery based on agreed standards on accuracy and productivityDelivery ManagementTo ensure timely delivery based on the agreed standards on accuracy and productivity Process Management Regularly update process manuals Need based team meetings to discuss process updatesMonthly one on one meetings with the RM to review performance Need based / escalation based interactions with the RM Drive and Resilience Demonstrates a positive, can-do outlook and attitudeDoes the right thing, rather than the easiest thingKnows own limits and knows when to involve othersDeals with problems rationally Operates in a calm and measured way under pressureWilling and able to deal constructively with disagreementKeeps things in perspective and finds ways to bounce back from setbacksProactive in following things through and keeping things movingTakes personal responsibility for seeing things through to completion, whatever it takesDelivers the best result and strives for excellence. Delivering solutions Applies common senseMakes appropriate use of relevant numerical data and information Makes appropriate use of relevant verbal data, information and reports Evaluates information effectively, identifying key facts and interpreting them correctlyMakes links between different pieces of informationMentally agile, able to think on their feet and respond appropriately Demonstrates a clear understanding of the pros and cons of alternative options, with associated risks Prepared to make suggestions and to advocate doing things differently if it adds value Demonstrates a preparedness to flex and/or negotiate in order to achieve a win/win solution where possibleChecks to ensure that nothing is missed, work is accurate and as far as possible, error free Makes decisions that are justified from the facts and evidenceMakes timely and accurate decisions even under pressureUnderstands the scope of own decision making authority and knows when to seek advice Takes responsibility for decisions within their remit Takes personal responsibility for driving outcomes and achieving objectives set Communication Makes an effort to communicate with others Speaks clearly, succinctly, confidently and accurately Demonstrates confidence in talking to clients, stakeholders or colleagues Is prepared to flex style of communication Checks understanding and ensures that key points have come across effectively Listens to others and acts on information received Proactive in putting information and ideas across to others Makes effective use of available channels of communication Writes clearly, succinctly, confidently and accurately Is willing and courageous enough to speak up when a mistake has been made or when things are evidently not right ,
Keyskills :
quality legal msoffice associates can deliverymanagement education ideas driving slas graduate processmanagement environment process anization framew