Technical Solution Architect, Webex Customer Experience (Contact Center & CPaaS) India

Job Description

What You ll Do As a Webex Customer Experience Technical Solutions Architect (TSA), your primary responsibility is to provide technical guidance and presales engineering support for Customer Experience (CX) sales pursuits across an assigned territory.Key Responsibilities:
• Key collaborator and technical contributor on a stellar team of Technical Solutions Architects
• Support a matrix of CX Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development.
• Promote the business and technical value of the Webex Customer Experience portfolio including CCaaS, CPaaS, WFO and the broader Cisco Collaboration suite of offerings.
• Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco Webex technologies can automate and simplify complex business processes.
• Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies
• Encourage partners to adopt, sell and build competency deploying Webex CX technologies.
• Help partner technical sales teams design innovative architectural solutions that drive strategic objectives and help differentiate partner offerings.
• Build trusted technical advisor relationships with Customers and leaders of various partner groups, linking the Cisco Webex vision to relevant business strategies.
• Embrace the use of opportunity management tools such as SFDC to navigate the sales lifecycle leveraging relevant Cisco Webex enablement programs to drive pipeline and track sales activities.
• Ability to articulate the business value of the Cisco Webex Customer Experience portfolio to both technical and non-technical audiences
• For technical audiences, ensure the architectural impact of Cisco Webex technology in system designs and proposals is understood, valued and technically sound.
• Occasional travel will be required when deemed safe and approved. Examples include visiting customer sites to present solutions and build trusted advisor relationships, escorting customers to sales briefings, attending industry conferences and trade shows, and attending Cisco corporate events.
Who You ll Work With:In this role you will partner with a team of Customer Experience (CX) and Collaboration Sales Specialists, as well as a matrix of Account Manager and Systems Architect teams for specific customers. As a technical representative for the Customer Experience portfolio, you will work closely with Product Teams, Global Collaboration Sales Teams, and attend and/or present at internal and industry-facing events such as Cisco Live, Enterprise Connect, Impact, SEVT, and Webex One.Who You Are:
• An excellent communicator with strong presentation and demonstration skills
• Deep technical acumen and foundational knowledge of Contact Center and/or other cloud-based communication technologies
• 10 years validated experience in the Contact Center field
• At least 4 years of Consulting or Pre-Sales Engineering experience
• A university degree in a technical discipline or equivalent professional experience
• Possess a growth mindset and thrive in an environment of continuous education and product evolution
• Intimate knowledge of business and technical trends in the Customer Care industry and love to share insights with teammates, customers, and partners
• You prioritize teamwork, personal and professional growth, and organizational development
• You are autonomous, great with time and calendar management, enjoy a fast-paced environment, and are comfortable with change
• Detail oriented and always follow-up
• Driven to achieve, creatively using internal and external resources to drive winning outcomes
• Prior presales or delivery experience with CC, CCaaS, and/or CPaaS platforms is preferred
• Knowledge of programmability concepts such as RESTful APIs, SDKs, JavaScript and JSON is an advantage
• Knowledge of Cisco Internetworking technologies is beneficial
Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it Well, for starters with people like you!Nearly every internet connection around the world touches Cisco. We re the Internet s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it s not what we make but what we make happen which marks us out. We re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us! #WeAreCisco ,

Keyskills :
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