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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
BE / BE-Tech / BCA/ B. Sc. (IT) & Professional IT certifications will be added advantagePrimary Location : MumbaiReports to : Branch ManagerNo of Positions : 3Experience : 3 to 6 YearsRole Technical Support Engineer is responsible for creating technical write-ups and processing the documents. Technical Support Engineer participates in L3-L4 escalations. Job Profile: Should have strong knowledge on Active directory, DNS and windows systems (Server and Desktop OS platforms) Good understanding of supporting technologies like Networking, Storage, hardware. Should have worked on ITIL framework solutions (Service Desk etc) Good understanding of process and concepts (Change managament, Asset management, CMDB) Should be able to create technical write-ups and process documents Should be able to perform multi task Should be able to participate in L3-L4 escalations and should be able to provide sound reasoning and conduct RCA. Education & Experience : Should have good verbal and written communication skills Professional IT certifications will be added advantage Customer service skills are required Good attitude towards corporate environment ,
Keyskills :
troubleshooting lan operatingsystems creativesolutionsaccountingsoftware customerservice assetmanagement communicationskills writtencommunication it etw king technicalsupp itilframew activedirect