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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Providing technical and diagnostic support for all hardware / software problems to our clients remotely or onsite . Maintaining overall ownership of users issue service ensuring resolution within agreed service levels . Managing the help - desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the users desktop or onsite . Managing service requests , software installations , new computer setups , upgrades , etc . Troubleshooting Hardware Network related issues . Troubleshooting Specific Software related issues . Troubleshooting Operating System and general software related issues . Recording escalations from customers and notify the IT head on any operational escalations and complaints . Resolving the queries in accordance with help - desk escalation process . Onsite Installations and Technical Demos (Mumbai or outside) to be done KEY SKILLS: Technical Helpdesk support knowledge skill Quick learner , Software testing reporting skills Good oral written communication skills Ability to exercise judgement within procedures and practices to determine appropriate action to resolve any technical issue . Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines . Must be self - managed , responsive , and dedicated to customer support . Ability to work independently and in a team environment . 0 to 2 yearsKey Responsibilities for Digital Marketing Executive Increase website traffic through SEO , Social paid mediums Marketing with Digital Platform to enhance Reach and Visibility of the Company Responsible for overseeing the planning and execution of the digital marketing strategy Design and implement social media strategy to align with business goals and monitor SEO and web traffic metrics Collaborate with other teams , like Technical , sales and customer service to ensure brand consistency Suggest and implement new features to develop brand awareness , like promotions and competitions Bachelors in any discipline with Digital Marketing Training CertificateSkills Required :A flair for writing with an understanding of what works well on the internet . Self - motivation , as well as the ability to work in a team environment . Problem - solving attitude and proactive in natureDigital Marketing Education industry knowledge . Excellent skills of verbal with good communication skills . ,
Keyskills :
technical supportcustomer servicetroubleshootingcustomer relationsnetworkingweb trafficsocial mediamedia strategyservice levelsbrand awarenesssoftware testingdigital marketingeducation industrymarketin