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Technology Services Associate Program Manager

10.00 to 14.00 Years   Mumbai City   26 Dec, 2019
eClerx Services Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

The Ideal Experience Map:

A Bachelors or an Advanced Degree in Computer Science or Engineering with working experience of a Robotic Process Automation tool (Automation Anywhere , Blueprism , Workfusion , UIPath). The ideal candidate has a record of accomplishment in meeting and exceeding established client , project and performance goals , and working on projects to success within established timelines and budgets

Roles and Responsibilities:

  • Drives automation opportunity identification and assessment within the Shared Services and outsourced organizations
  • Leads and participates in various types of interviews , meetings or workshops to define and design automation solutions
  • Develop and maintain processes , including constructing and maintaining efficient , reusable and reliable code with robotic process automation software and tools
  • Experienced in testing activities , including integration testing , end- to- end testing and user acceptance testing
  • Leads and participates in the problem identification / error resolution process , including tracking , repairing and reporting defects
  • Creates , edits , revises and finalizes life cycle deliverables such as requirements specifications , solution design documents , and operating instructions (i.e. SOP)
  • Creates and maintains process , technical , project or other documentation , as may be required , to support development , project management and training
  • Coordinates sign- off approvals by business and/or technical staff to certify successful results of milestone deliverable(s) or phase completion , including program development and deployment
  • Performs code review of service provider automations and provides constructive feedback to ensure quality of code

People Management , Personality Traits and Other Desired Skills:

  • Ability to work well with business analysts , programmers , vendors and end users in cross functional teams
  • Ability to take on complex assignments as the lead , and assume increasingly greater leadership roles and responsibilities
  • Build relationships with end users , peers , management and third parties
  • Ability to prioritize , schedule and complete development and testing required for multiple applications with overlapping schedules
  • Strong verbal and written communications skills , articulate , speaks and writes English well
  • Self- starter , comfortable working in a busy and dynamic environment with competing priorities
  • Knows how to prioritize requests effectively and efficiently and work with a sense of urgency
  • Projects an image of professionalism and enthusiasm
  • Proactive , persistent and dependable
  • Excellent time management skills
,

Keyskills :
sales net customerrelations datamanagement documentation useracceptancetesting telecomprojectmanagement businessprocessmanagement lifecycle codereview sharedservices solutiondesign timemanagement useracceptance computerscience businessproce

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