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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Insurance |
| Functional Area | Technical Support / HelpdeskGeneral / Other Software |
| EmploymentType | Full-time |
POSITION DETAILSTitle: IT Service Desk TechnicianPractice Group: IndiaReporting To: Service Manager IT MumbaiNo of Direct reports 0No of Indirect reports 0L ocation: Mumbai, VikhroliShift Timing Rotational ShiftDesignation Officer IT OVERALL PURPOSE OF POSITIONSummary: Providing friendly and efficient first level support to all users of IT systems within WTW WORKING RELATIONSHIPSInternal: Individual usersExternal: Suppliers POSITION RESPONSIBILITIES Main Duties: Providing first level technical advice to users on workstation hardware and software.Resolving client problems and queries in an effective and timely manner.Ensuring all users know the current status of their individual problems.Documenting all resolutions, processes and procedures in SharepointMonitoring all problems reported to the Service Desk.Escalating problems in a timely manner when required.Liaising effectively with suppliers.Logging and keeping current all problems via Service Central.Producing records reflecting Helpdesk and job stream statistics in a timely manner and monitoring call/email volumes to avert potential escalation issues.Liaising with level two and three support regarding the progress of their actions on assigned problems.Coordinating and updating Helpdesk intranet resources.Keeping Management aware of potential areas for product enhancement and educational requirements. Liaising with Managers regarding potential problems. ,
Keyskills :
servicedesk it timing logging rec ds hardware helpdesk intranet indirect education suppliers management sharepoint ep ting