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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 2.5 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Back Office OperationsData Entry |
| EmploymentType | Full-time |
We need Candidates for the post of Customer Care Executive and Research Executive for International Process.Post: Research Executive/Customer Care ExecutiveExperience: 0 to 3Qualification: 12th and aboveSalary: 16000 to 24000Shift: Day/NightSkill: English/HindiResponsibilities and DutiesAnswer calls in a timely and professional mannerRespond to customer inquiriesResearch required information using available resources (Internal systems)Handle and resolve customer complaintsProvide customers with product and service informationInput customer information on CRM system correctlyIdentify and escalate priority issues to Team LeadFollow up customer calls where necessaryComplete call logsResponsible for out-bound sales calls.Explain services, prices, and answer questions from customers.Manage client referrals and process as appropriate.Engaging positively with prospective customers to ensure an understanding of products and services & maintaining an adequate lead to conversion rate.Identifying customer needs effectively in order to maximize all sales opportunities and explain added value servicesAchieve and exceed KPIsKnowledge of customer service principles and practicesKnowledge of call centre telephony and technology12 to 24 months or more experience in a call centre environmentCustomer service experienceGood data entry/keyboard skillsKnowledge of administration and clerical processesBenefitsShift Timings: day and Night ShiftsPerformance / Attendance Bonus and IncentivesDrop service for Female Candidates who have their shift ending after 11 PMStress free environmentJob Types: Full-time, FresherBangalore no95384688369620099967Hyderabad no78937408887893741888789374288895020012219160030074Chennai Branch 89390832888939083185Mumbai Branch98677670677045552206Pune Branch96072943879168721133Lucknow873607271683540174297991937536Kolkata 72899702399891020563
Keyskills :
supportenglishresearchadministrationsalessystemskpihindicrmallsentrydataofficecustomervoiceserviceskills