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Trainee - Managed Services

0.00 to 2.00 Years   Mumbai City   30 Sep, 2020
Financial Software Systems Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaMarketing / Communication,Sales / BD
EmploymentTypeFull-time

Job Description

Requirements:

  • Good Communication skills.
  • Knowledge of MS-Word and Excel.
  • Willingness to work in Shift.

Roles:

  • Monitoring and managing incidents to facilitate overall availability of ATM.
  • Dispatching incidents with agreed time limit to respective vendor - FLM/SLM.
  • Follow up with vendors through mails/calls till incident closure.
  • Escalations as per matrix for unresolved issues.
  • Responding to mails from Customer with updates actions.
,

Keyskills :
managed servicesvendor managementwordexcelvendormatrixvendorsmanagementmonitoringavailabilitycommunicationHosted ServicesSIP TrunkingUnified CommunicationsLong DistancePrimary Rate InterfacePrivate LineCarriersUnified MessagingColocatio

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