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Trainee Officer

3.00 to 8.00 Years   Mumbai City   24 Mar, 2023
EUREKA OUTSOURCING SOLUTIONS PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Role & Responsibility:Should be Nism Certified.1]Coaching & mentoring of agents is the primary key role of a trainer.2]The session for poor performers one of the major roles assigned to the trainer is work on poor OR BQ agents.3]Refresher session: A trainer must provide refresher sessions to it old employees in a specific periods.4]Auditing calls:one responsibility of a cal center trainer is to work as an alternate of quality auditor.5]Take mock calls.6]OJT:on job training depends on the process how many days are there.7]Training needs identification .8]PKT: Process knowledge test.9]Improve team capabilities through coaching and mentoring.10]Quality Audits and planning refresher training basis TNIs11]Active interaction with the internal clients.Up skill training for existing process,Script Making.

Keyskills :
nismbpo trainer

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