| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 4.0 Lakh/Yr |
| Industry | Banking / Financial Services |
| Functional Area | Customer Service (Domestic)Training & Development |
| EmploymentType | Full-time |
A Leading Bank is hiring for Process Trainer position for In-House Customer Experience Center (Inbound / Outbound Calling) on Bank Payrolls.Position Purpose Role requires delivering, developing and implementing training program, Role will require someone with excellent people skills, an excellent customer focused ethos, and be able to share considerable industry experience and best practice ideas to help us drive towards class-leading quality-oriented customer service. Provide guidance and direction to train on product propositions and processes so that they function in sync with Banks internal guidelines. Coaches and counsels frontend as necessary to ensure their success.Position ResponsibilitiesList in order of importance the major responsibilities of the job and the percentage of time spent on activitiesSr. No.Key Responsibilities1Takes ownership of training/projects assigned, including coordination of supplies, equipment and training materials.2To identify learning and development needs, develop targeted solutionsConducting new hire Induction, Process Training for existing and new hired staff.Conducting refresher training for existing employees.3Taking corrective measures for the existing staff on identifying Audit failures.Develop and implement a training calendar based on a robust training need analysis.4Manage curriculum CalendarsCollaborate with key stake holders in the business and other relevant teams to ensure seamless training delivery.5Ensure Training delivery for the respective processes is managed end to end and all contractual obligations are adhered.Review the performance with the stake holders to deliver as per process expectations.Creating and publishing dashboards on performance to all stake holders.6Aid the operations team in improving performance, team motivation and teamworkDelivering dynamic training session (Customer service, soft skills etc.) across the enterprise to a diverse learning audience.7Ensures effective knowledge transfer via an assortment of teaching methodologies, assessment tools and continuous improvement opportunities.Highly adept at maintaining fruitful, beneficial relationships horizontally and vertically across the organization.Qualifications and ExperienceQualifications & ExperienceGraduation / Post Graduation PreferredMin 2 years of experience in training in a bank with change environmentExcellent in verbal and non verbal communicationInnovative, detail oriented, takes complete ownershipSkills AttributeExcellent interpersonal and communication skillsShould possess people management skillsShould possesses presentation skillsCoaching and Mentoring skillsTNI and Trend AnalysisAbility to work with vendors / partners to deliver quality serviceContent DesignMin experience of conducting batches of 30+Certified trainer (Not mandatory)Key Success DifferentiatorsImplement new ideas to smoothen the workflow executionInitiate process changes to enhance productivity levelsAchieve business objectives in conjunction with Banks values and beliefs
Keyskills :
trainingoiceprocesstrainingcontactcentertrainingdeliveryoutboundtellecallingqualitycontrolcalibrationservicecustomerservicetrainingoutboundcallcentertrainingmanagementcustomerinboundprocessdomesticcallingtrainingmodulescallcentersoftskills