Training Manager

12.00 to 20.00 Years Mumbai City 04 Aug, 2023

Job Location	Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Training & Development
EmploymentType	Full-time

Job Description

In this role, need to analyze and solve moderately complex problems
Role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
Need to monitor & drive team performance, including throughput and quality as per defined metrics
Sound understanding of Early Warning system(s) and be able to design as per business need
Expertise in performing Risk & Controls assessment/FMEA and create/propose a robust controls framework
Expertise in designing service quality assurance framework
Sound understanding of business metrics & how support impacts those
In-depth understanding of Quality management system, Operations and Support functions
Proficiency in process improvement initiatives
Customer centricity and effective program management skills
Excellent analytical, data visualization, problem-solving and advisory ability
Excellent in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage

Keyskills :
control assessmentquality managementperformance managementfematrainingtraining management

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Training Manager

Job Description

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