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Urgent | CRM | 2YEARS | Kandivali | Salary up to 4.8LPA

1.00 to 2.00 Years   Mumbai City   14 Jul, 2023
Florican Enterprises Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 4.0 - 4.5 Lakh/Yr
IndustryReal Estate
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Interested candidate kindly send your resume to the following E-mail id or call on bellow contact details.E-mail id - hidden_emailContact no. - hidden_mobile[ Please Contact me Between 9.30am to 6.00 pm from Monday to Saturday ]Position - Customer Relationship ManagerExperience - 2yearsSalary - 4.8LPALocation - MumbaiRoles and Responsibilities:The candidate will be responsible for sending daily cheques to banks for clearance.He / She must have proficiency in MIS for collection tracker.Updating payment entries NEFT/ RTGS/ cheques details records.Scanning and uploading cheques into the system.Connecting customers for payment collection.Generating payment receipts, scanning, dispatching/ e-mailing it to the customersSending Demand letters to the customers as per cost sheets.Co-ordinating with Banks/ Accounts team for payment updatingThe candidate will be responsible for sending daily collection reports to the management.Filing / Record keeping of cheques payment details and IOM Deposit slip copies.Co-ordinating with Facility Management Team and Vendors/ Execution EngineeringTeam for work completion of flats.Handling possession related activities.Preparing all documents related to possession.Meeting clients for queries related flats.Responsible for daily payment entries into the collection tracker and into far vision.Maintaining / updating records for daily possessions kits/ key hand over .Drafting intimation letters, payment receipts, LOI, IOD, Allotment Letters, Demand Letters etc. and dispatching it to customers.Updating project status to customers via E-mails and calls.Co-ordinating with other teams like Legal team, Accounts, Administration to getinformation.Scanning all important documents , cheques and updating payments records in to CRMThe candidate will be responsible for solving customer queries via email and callsIn case of loan related issues of customers, he/she has to handle the matter.Prioritizing important tasks and ensuring they get done first on priority task.JOB DESCRIPTION:Building dedicated key account relationships with customers.Responsible for MIS, monitoring all documentation, agreements and registrations as well as doing follow-up for payments and collections in the regionResolving customer query on timely basisPreparing MIS and submitting it to the management with regards to customer complaints, queries and request resolved/ answered.Follow set process for generation of demands, reminders for the milestone raised.Handhold the customer through the post sales process till possession.Follow up with customers for timely collections and recoveriesHandling and counseling of cancellations, interest payments.Timely escalation of cancellation cases ensuring customer retention, of issues/ cases where managements approvals are required.To ensure adequate support to customers for assistance in bank loans, registration of property.Facilitate handing over of the property ensuring completion of all processes involved ensuring customer satisfaction with handover of the flat.To lead and implement customer delight initiatives e.g. Welcome Kits for new customers, prompt allotment letters.Strategically, to conceptualize & identity opportunities to create and implementcustomer delight.Coordination with the marketing team for requirements of marketing collateralsfor the projects.Candidate Profile :The candidate must have core experience in real estate CRM.Experience in handling multiple projectsStrong leadership and relationship building skills.Strong interpersonal, problem solving skillsEffective verbal and written communication skills.

Keyskills :
crm managementlist brokerage

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