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Urgent | Hiring for HR Help Desk Team Lead- Mumbai / Bangalore

3.00 to 8.00 Years   Mumbai City   27 Apr, 2023
LATINUM HR SOLUTIONS PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaHR
EmploymentTypeFull-time

Job Description

    Urgent | Hiring for HR Help Desk Team Lead- Mumbai / BangaloreOverview: The Tier 1 HR Helpdesk Team Lead is required to lead a team responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. Responsible to ensure Service Levels are adhered to. This role requires periodic rotational shifts on 24/7 basis.Formal Education & Certification - Bachelors degree in any discipline - Basic computer knowledge required (MS- Office Applications) - Proven ability to adapt to new tools by applying logical approach - Work experience as per the job grade.Knowledge & Experience - Excellent understanding of various processes of core HR Operations - Experience in Leading team managing Tier 1 HR helpdesk for UK, Europe or US Employees - Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc. - Good understanding of various HR Systems/ applications - Basic understanding of MIS - Good understanding of Quality Methodology and tools - Good understanding of Service level agreements- Should have good Excel and Presentation skills Behavioral Attributes - Excellent written and verbal communication skills - Excellent probing, problem-solving and decision making skills. - Logical and efficient, with keen attention to detail. - Strong customer service orientation. - Ability to work in a team-oriented, collaborative environment. - Effective Troubleshooting skills. - Learning agility Aptitude to venture in to unknown territories. - Good researching skills Core Role Responsibilities - Manage a team providing Tier HR helpdesk support to the Employees, Line Managers, Vendors and 3rd parties - Team management, Team engagement and Succession planning - Ensure appropriate staffing as required - Ensure policies and procedures are followed as required - Ensure the Service Levels are met consistently - Ensure data privacy processes is followed with upmost focus. Drive regular awareness - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures- Prepare and present data in internal and client governance forums. - Manage Escalation calls as required Work Conditions Ability to work 24*7 shift timings. No remote working optioncontact: hidden_email

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