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Urgent Opening for Customer Service Associate (CSA) in Insurance Company

2.00 to 7.00 Years   Mumbai City   07 Dec, 2022
Shree Balaji Employment Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryInsurance
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job DescriptionJob TitleCustomer Service Associate (CSA)Job PurposeThe main purpose of this CSA is to be the first point of contact for all partner telephonic and email enquiries. Must be able to provide high quality service to all partners for their queries. Reports to Contact Centre Team LeadTeam Reporting0Key Responsibilities & AccountabilitiesTo handle all inbound calls and emails received from HNI customers, to ensure a clear understanding in order to minimize any potential dissatisfaction, complaints and retentionTo meet and exceed quality guidelines. It is essential that each and every call / email is conducted at highest standardTo take ownership of problems and ensure they are resolved to the delight the HNI customerTo meet daily call volumes and achieve abandonment rate and all other key KPIs as agreed in the Service Level To participate and involve and function within the team environment. Take responsibility for their own performance development plans, with the support of the Customer Service Team LeadTo develop and maintain an in-depth understanding of all products, services, promotions and campaigns offered by ManipalCignaTo maintain a good attitude and ability to maintain effective work behaviour in the face of setbacks of pressure within the environment. Staying optimistic about all the products and maintain a high ethical standard, both personally and professionallyTo actively pursue retention/conservation opportunities by understanding cancellation requests from customer with a view to retain business. To ensure that data entry is recorded in an accurate and timely manner. This will ensure that the appropriate information regarding customers policy is forward to the various departments correctlyTo participate in associated/relevant project work as and when required by the Customer Service Supervisor or the Contact Centre MangerOthers as assignedBehaviours / Competencies Advance oral and written communication skills especially listening skillsAttention to detail, accuracy, goals focus and forward thinkingSelf-motivated, enthusiastic, flexible, adaptable and embrace changeComputer literacy (Microsoft Word, Excel, PowerPoint)Advance interpersonal skills Ability to solve problem and conflict resolution Ability to follow proceduresAbility to work under pressure with good stress management techniquesAbility to think on your feet and understand complex issues quickly and professionally

Keyskills :
communication skillshni client handlinggrievance handlingcustomer care

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