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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 5 Lakh/Yr |
| Industry | Education / Training |
| Functional Area | Back Office Operations |
| EmploymentType | Full-time |
Job Title:Relationship ManagerCompany: Top VC Backed Ed-Tech StartUpAn incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.BackgroundWhiteHat Education Technologies Private Limited;Top VC Backed Ed-Tech StartUp (Potential Unicorn)in the business of teaching kids in one on one online learning environment.Location:Mumbai-Based Only. Office is in We Work Marol/Andheri EastField:Education-TechnologyExperience :1-3 years experience with customer service and operations.Education: A bachelors degree is requiredJob Summary (Responsibilities and Duties)Be accountable for the entire Relationship Manager of a growing businessStudent/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flowThe Relationship Manager will be required to communicate with customers via phone and email.Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and detailsContributes to team effort by accomplishing related results as needed.Skills and QualificationsExcellent communication and interpersonal SkillsExcellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.Customer Satisfaction Focus: Ability to listen and active problem-solving skillsMulti-taskingProject management: Remarkable detail orientation for making accurate trackersDatabase management: Quick query response and resolution. Ability to analyse large amounts of dataOperations Experience: Role requires an analytical, structured, detail-obsessed approach since the companys scale will expand from recruiting 10,000 to 1 million students in very short time.Competent time management skillsSelf-motivated
Keyskills :
banking msoffice backend teaching customerservice customersatisfaction sales email vc excel insurance marketing problemsolving timemanagement advancedexcel listen managementskills customerrelations interpersonalskills allcenter