hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Urgent Opening For Super Premium Desk Phone Banking Officer For a Bank

0.00 to 4.00 Years   Mumbai City   13 Sep, 2019
Hy Fly Consultancy Hiring For Hy Fly Consultancy
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

      Direct Banking Channel-Super Premium-Service RM- Phone banking
      Job Purpose
      Responsible for ensuring deliver of competent and consistent service in line with set standards that results in an enhanced customer experience for PBG-Imperia customers.
      1. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
      2. To ensure zero defect processing of all customer requests, judicious utilization of financial & non-financial authority for - reversals, referrals, including prompt and accurate Hotlisting of lost cards reported during the Shifts assigned.
      3. To ensure complete and accurate resolution within the defined TATs.
      4. To ensure process compliance as per the set Audit and SQ guidelines
      So that
      The Superpremium Priority Service desk achieves the prescribed Service Excellence standards.
      Job Responsibilities(JR) Actionable
      Customer Interaction & Query/Complaints Management:
      Call handling as per defined standards.
      100% accurate resolution on Calls received at the Call Center. Error-free handling of requests/transactions on calls.
      Send response as per defined TAT in case any query is not resolved on the first call.
      Accurate logging and resolution of complaints. Complaint docket number (CDN) provided to customers for every complaint captured & ensuring Nil/ Minimal complaints by customers on improper / erroneous call handling.
      Ensure accurate capture of complaints related data provided by the customer - Error-free & on time logging of complaints
      Handle calls related to Hotlisting and reissuance of cards as per defined standards. Ensure error-free and prompt hotlisting of cards.
Leading Private Sector Bank Hiring for Phone Banking OfficerDesignation- Phone Banking OfficerEducation: GraduateShifts:5 days working any two off. Girls will have fix day shift Boys will have occasionally night shiftsSalary: For Freshers 9- 14K For Experienced Upto 18K Depending upon performance in interview and last CTC DrawnGraduates Fresher as well as Experienced Can ApplyLocation :Andheri / Goregoan / Thane / Vashi / BelapurFRESHERS CAN ALSO APPLYEligibility:Education - Minimum HSC passed or equivalent Experience - Fresher/ ExperiencedAge - 18-35 yrs Good Verbal English CommunicationAdded advantage - knowledge of regional languagesMale candidates should be willing to work in rotational / night shifts.Female candidates will be working in rotational morning shifts (7.00 a.m. to 7.00 p.m. any 9 hours shift)Skills : Communication SkillsInterpersonal skillsEmpathyProblem Solving Approach

Keyskills :
sales credit banking ustomerservice crossselling processcompliance phonebanking behavioraltraining customerinteraction serviceexcellence servicelevels directbanking customerexperience privatesector servicedesk

APPLY NOW

Urgent Opening For Super Premium Desk Phone Banking Officer For a Bank Related Jobs

© 2019 Hireejobs All Rights Reserved