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We have opening for Fraud Manager II

2.00 to 4.00 Years   Mumbai City   17 May, 2023
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Overview of the function: The Fraud Inbound group is responsible for handling internal and external credit card member inquiries to detect and prevent current and/or potential Risk/Fraud losses. The team also handles internal calls from merchants when a referral comes in for authorization due to a fraud strategy or restriction placed on a card members account. Primary role : The primary Responsibility of this individual would be to manage day to day operations for the function. This would involve managing a team of around 120 to 140 people with 7 to 8 direct reports (Team Managers). It also involves close coordination and working with other enterprise operations sites to ensure business goals and objectives are met. Job Responsibilities:
    • Provide overall supervision / leadership to the staff during his/ her shift operating window.
    • Manage Performance on metrics that drive team as well as site performance
    • Develop an environment of continuous focus on quantifiable productivity and quality.
    • Constantly review existing processes and look for opportunities to enhance efficiency
    • Identify business knowledge gaps and ensure everyone has ownership of deliverables.
    • Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability. Work towards improving department competency /performance ratings
    • Develop and lead a team that is responsive to dynamic organizational and operational changes.
    • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
    • Skilled in MS office, with a strong orientation towards data analysis and management
    • Excellent communication skills
    • Ability to multitask
    Required Qualifications, Skills and Capabilities:
    • Have working Knowledge of Operations Management
    • Strong Interpersonal skills to be able to communicate internally & externally and at all levels
    • Strong Drive for Results
    • Strong Customer Focus
    • Excellent written & oral communication skills in English
    • Proven leadership and people management skills
    • Proven ability to build strong business relationships within the site and across the business
    • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through & escalate issues as appropriate
    • Ability to use creative problem solving techniques to solve business issues
    • Candidate should be flexible with shift/work-off change as per business requirement
    ,

Keyskills :
people managementoral communicationbusiness knowledgeoperations managementsetfraudcreditmetricsbusinessstrategyanalysisownership

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