We Recruit Manager Collections, Operation Support

Job Description

*Roles and Responsibility Job Role
• Effective management of the Computer Assisted Collection System (CACS) and standalone EUC system for the unit.
Process & Operations
• Manage the system administration activities for the Computer Assisted Collection System (CACS) at a country level
• Assist in development, testing, and seamless rollout of any new CACS modules across the unit
• Provide necessary inputs on CACS Parameter setting
• Provide timely revert on any system queries from other teams within and outside the unit
• Maintain existing strategies and ensure appropriate translation of new strategies to CACS workflow
• Reconciliation between CACS and bank s TP systems
• Maintenance of CACS rules for test programs as applicable
• Ongoing review and rationalization of CACS queues
• Ensure CACS queue-based calling across products by Channel Partner
• Assist in setup of Daily and monthly reporting templates by region and product for CACS related metrics by working closely with the Group CACS Strategy manager
• Manage different modules within the EUC system used in the unit
• Conducting UAT for CACS as when required
• Liaise with vendor for development of new modules, resolution of issue logs etc.
• Liaise with IS and IT teams to ensure seamless functioning of all systems
• Ensure that all processes carried out at the regions adhere to the system/ strategy manuals.
• Assist the quality assurance and audit teams with data required for performing their checks
• Assist in the smooth implementation of Operational Risk processes, procedures and policies
• Timely preparation of the allocation files and timely sharing of allocation data to the team
• Timely submission of allocation data for Agency Intimation letters, Agency intimation SMS and generation of Stat Cards
• Managing CC post charge off allocation & R CODES for PAN INDIA along with Digital channels
• Preparing digital channel allocation for external vendors(CRMANTRI/SPOCTO/CMD)
• Timely submission of Settlement Reports, zeroization files to stakeholders
• Timely collation of sensitive data
• Downloading settlement reports from ColloSys & preparing settlement zeroization files
• Timely updation of payment details in ColloSys
• Timely preparation of files for SAS code data uplaod of allocation through ColloSys
• Timely collation of UNA accounts to be added for master payment file for CCPL
• Manage the system administration activities for the Computer Assisted Collection System (CACS) at a country level
• Assist in development, testing, and seamless rollout of any new CACS modules across the unit
• Provide necessary inputs on CACS Parameter setting
• Provide timely revert on any system queries from other teams within and outside the unit
• Reconciliation between CACS and bank s TP systems
• Ongoing review and rationalization of CACS queues
• Assist in setup of Daily and monthly reporting templates by region and product for CACS related metrics by working closely with the Group CACS Strategy manager
• Conducting UAT for CACS as when required
• Manage different modules within the EUC system used in the unit
• Liaise with vendor for development of new modules, resolution of issue logs etc.
• Liaise with IS and IT teams to ensure seamless functioning of all systems
• Ensure that all processes carried out at the regions adhere to the system/ strategy manuals.
• Assist the quality assurance and audit teams with data required for performing their checks
• Assist in the smooth implementation of Operational Risk processes, procedures and policies
Operating Model: To support collection activities:
• To be carried out in compliance with the bank policies / standards, and with due recognition of the regulatory guidelines within the country and all relevant risk type framework.
• Uphold the principles of Treating Customers Fairly (TCF) at all times.
• Maintain the highest standards of vendor governance
Tools and technology:
• Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.
Risk Management
• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
Governance
• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
• Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. Candidate must ensure compliance with these policies and procedures on an ongoing basis.
• Assess the effectiveness of the Group s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group and Country operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Any suspicious transaction must immediately be reported to the appropriate authorities. Must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies.
• Establish a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance
Key Stakeholders Internal
• Internal Auditors and GIA: For Support of Audit reviews
• GTO and CACS team: For System design and user requirements, implementation, enhancement and reporting requirements
External
• Auditors: For Audit and Reviews
Other Responsibilities
• The Job holder must ensure candidate is fully aware of all the policies and procedures issued in relation to money laundering prevention. candidate must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies. Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance
Our Ideal Candidate
• Graduate / Postgraduate with 4-6 years of experience
• 3-4 years of relevant experience
• In depth knowledge in CCMS, APPS, Reward engine, ORR, Statement Engine Offline systems (FINODC, MEAS PMM, Instabuy)
• Experience in Monitoring / controlling Regional Collection Activities / Interpersonal skills
• Market understanding of collection tools/techniques.
Role Specific Technical Competencies
• Manage Conduct
• Manage Risk
• Manage People
• Business Market Knowledge
• Business Products and Processes
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Keyskills :
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