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WFM Manager/Analyst

4.00 to 7.00 Years   Mumbai City   18 Oct, 2022
R2R CONSULTANTS LLP
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaStatistics / AnalyticsOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greeting of the day!Were Hiring for WFM Manager/AnalystAbout The RoleThe Workforce Analyst is responsible for managing volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Planner prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.Supervisory Responsibilities
    • None.
    Duties/Responsibilities
    • Creates reports and dashboards on historical data and forecasting results from applicable systems.
    • Analyze data and recommends talent management solutions for implementation.
    • Analyze and develops weekly recommendations for scheduling and uses staffing requirements, training and operations schedules to determine required staffing levels to ensure the organizations ability to meet operational commitments.
    • Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
    • Maintains holiday patterns forecasts to ensure effective coverage for holidays.
    • Performs other related duties as assigned.
    RequirementsEXPECTED SKILLS & COMPETENCIES
    • Expertise in capacity planning, forecasting, real-time management, reporting and scheduling
    • Proficient in the use of workforce management tools
    • Excellent organizational, project management and presentation skills
    • Report automation and expert skills in Macro.
    • Experience with WFM software (Verint /Blue Pumpkin, IEX, eWFM, etc.) that includes real-time adherence preferred.
    • High attention to detail with a strong desire to optimize procedures and processes
    • Able to manage multiple, complex, ongoing tasks and projects
    • Able to work with large amounts of data to identify trends and patterns.
    RegardsTeam HR

Keyskills :
time managementproject managementscheduling

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