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Workforce Analyst

3.00 to 7.00 Years   Mumbai City   11 Jun, 2020
Hinduja Global Solutions Limited (HGS)
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaHRBack Office Operations
EmploymentTypeFull-time

Job Description

Greetings from HGS !Hiring for Workforce Analyst. Interested candidates can send their updated resume for the rounds of discussion.JOB TITLE: Workforce Administration AnalystLocation: MumbaiExperience: 3 - 7 YearsShift : Rotational Shift(9 hr login+1 hr break)with 2way cab facilitiesWorking Days : 5 days working, 2 rotational offsEducation : Any Graduate with no BacklogsThe Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Process- Onboarding, People Movement, Benefits AdministrationKey Responsibilities:

  • Read, understand and analyze client process as per the business rules.
  • Execute the process accurately and timely as a hands-on processor.
  • Escalate issues and seek advice when faced with complex issues/problems.
  • Participate in client conference calls and prepare minutes of meeting.
  • Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.
  • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
  • Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, on boarding the candidate, people movement & benefits administration.
  • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
  • Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.
  • Knowledge of MS Office and Excel skills would be a plus.
Knowledge/Skills Requirements :
  • Good organizational & prioritization skills.
  • Analytical and problem solving skills.
  • Multi-cultural awareness.
  • Passion for customer service.
  • Team player.
Results & detail-oriented :
  • Focus on high data accuracy.
  • Quality driven in communications and all system transactions.
  • Strong written and verbal skills in English Language.
Core Competencies :
  • Professional Qualities
  • Good oral and written communication skills
  • Ability to identify and effectively use resources
  • Excellent customer service skills
Regards,HR.

Keyskills :
verbalcommunication workforcemanagementsystem peoplemanagement workforceadminstration globalhr staffingplans globaloperations backend employeerelations workforcemanagement staffingdevelopment workday backendoperations employeeonboarding inte

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