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Workforce Management

2.00 to 4.00 Years   Mumbai City   31 Jan, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 4.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

    Work Force ManagementLocation - Malad (Mumbai)CTC - 5 lacsExp - 2-4 yearsEducation - HSC or a graduateResponsibilities:
    • Delivers weekly assessment of the site performance (inputs) with call-outs on misses to drive adherence to plan
    • Delivers optimal schedule coverage for the and works with BI to create the needed mechanisms to report adherence
    • Delivers skilling plans by site that are needed to ensure service coverage
    • Plans and manages wide flex skilling initiatives to help fill capacity gaps and mitigate risks to global operations
    • Proactively monitors performance and develops the needed paths to green when operations deviates from plan, coordinates with Site Leads on appropriate correction plans, and tracks adherence to plan
    • Consults with Service Support Owners and Ops Managers on testing and validation of Capacity Planning input assumptions
    • Provides best practices and necessary guidance on scheduling non-casework time for engineers in order to maintain appropriate levels of service coverage
    • Delivers site and profile level holiday scheduling plans
    • Acts as link between Global Biz Ops and the business to continually provide feedback on how to align our planning process to reality

Keyskills :
bpoworkforce management

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