Application Specialist - Sales and Support

Job Description

APPLICATION SPECIALIST Prime Function To increase the growth of ADInstruments and affiliated products sales into the life science / biomedical research and education markets. Key Responsibilities Acquire and maintain a high understanding of the ADInstruments product range. Establish and maintain effective contact with the customer base, in an efficient and economic manner, prospecting in all appropriate departments, in all potential locations. Work alongside customers, assisting and training them in ADInstruments products. Through consultation, enhance customer satisfaction and increase competitive advantage whilst developing and maintaining relationships with customers in the territory. Advise to customers the correct solution to meet their application requirements. Maintain territorial market and competitor awareness, developing and presenting ideas for new opportunities. Develop an understanding of current and future market trends that may impact ADInstruments market share. Collect and analyse market research data to identify new business opportunities for potential growth. Develop and execute an annual plan for the assigned territory and update accordingly. Develop accurate and realistic quarterly and annual budget plans with the Business Development Manager. Manage personal expenses budget and track expenses on a monthly basis. Meet or exceed targets whilst complying with performance metrics. Execute pricing strategy and negotiate contracts, ensuring they are accurate and timely. Ensure that customer information is regularly entered in the customer relationship management system (Salesforce) and that reporting in produced an accurate and efficient manner. Establish and maintain effective working relationships with other members of the ADInstruments Sales, Support and Product teams and involve them with product-related queries as required. Attend trade exhibitions at scientific conferences, training and workshops as required. Other related tasks as required. Relationships Directly Responsible to: Business Development Manager Functional Relationships with: All ADInstruments staff Customers Expected Outcomes Targets and activities meet the objectives set in conjunction with the Business Development Manager and comply with the performance metrics. Reports are provided in a timely manner, and adhere to the ADInstruments execution system. Customer relationships are maintained and improved through exceptional customer service. Budgets are well managed and adhered to. Reporting is of a high quality and administered in a timely manner. Company processes are adhered to and improved through innovative thinking. Person Specification A tertiary qualification in the area of life sciences or biomedical engineering is essential. Sales experience in research and education market is desirable. Experience with equipment sales in the Universities/Research labs/Medical colleges/Engineering institu. tes The ability to develop a good understanding of the ADInstruments product range and practical application areas. Knowledge of Salesforce.com is desirable. The drive and commitment to achieve personal and company goals. Ability to work well in a group, sharing ideas and problem solving. Excellent communication and presentation skills. Excellent organizational skills such as time management and prioritizing. A flexible approach and the ability to influence others. Ability to maintain strict confidentiality. An eye for detail and the ability to maintain a very high level of accuracy. Familiarity with the Windows and Macintosh operating systems is desirable. Fluent in English. Location This position is based in Mumbai/Pune/Nagpur and will involve frequent travel throughout the territory. Salary will depend on relevant qualifications and experience.