Digital Learning Quality Control Specialist

0.00 to 5.00 Years Mumbai 23 May, 2019

Job Location	Mumbai
Education	Any Graduate - Any Specialization
Salary	Not Disclosed by Recruiter
Industry	Banking, Financial Services, Broking
Functional Area	Accounts , Finance , Tax , Company Secretary , Audit
EmploymentType	Full-time

Job Description

The Role Reporting to the Digital Learning Solutions Quality Enhancement and Standards Manager, the Quality and Standards Specialist is responsible for carrying out comprehensive quality control (QC) testing to ensure digital learning assets function as designed and meet learning development standards. The specialist also provides feedback to developers on how to enhance the quality of digital solutions, partners with DLS development managers to understand capacity and utilization data, helps write and maintain department procedures and learning specifications and helps manage change across the department. Responsibilities Perform comprehensive quality control testing of digital learning assets (courses, assessments and other learning solutions) using the universal testing checklist to ensure assets function in the Learning Management System (LMS) as designed and work correctly in assistive technologies like JAWS and NVDA screen readersRecord and retain quality test results Provide feedback to developers on how to remediate QC failures and enhance the quality of digital solutionsConsult with development managers on how to use the Book of Work and DLS Tracker successfully to support capacity planningWrite and maintain department-wide policy and procedure documentationSupport the change management process to manage DLS-wide change initiativesMeet with vendors, learning partners and other interested parties to explain learning development standards Bachelor's degree in instructional design, computer science, computer engineering, or related field2+ years of experience in production support, software development or quality controlKnowledge of Captivate, Storyline or other learning development toolsKnowledge of Microsoft Excel, Visio, SharePoint, PowerPoint and JiraKnowledge of software development cycle and quality assurance methodologiesStrong problem solving, analytical skills, due diligence and attention to detailsAbility to effectively juggle multiple priorities/projects and enjoy work in a fast-paced environmentTeam player and work collaboratively as well as able to work independently and manage ones time effectivelyStrong written and verbal communication skillsDiscretion in working with sensitive/confidential informationExperience working in an agile environment a plusKnowledge of accessibility standards based on W3C WCAG 2.0 as well as compliance with ADA section 508 (preferred)Experience testing applications using assistive technologies, such as JAWS or NVDA (preferred)Demonstrated ability to successfully give and receive feedback at all levels of the organization

Keyskills :
technology finance operations human resources

About Company

JP Morgan Chase JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Candidate Profile

Please see job details section for all requirements

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