Knowledge Management Specialist - Analyst - Mumbai

Job Description

JPMorgan Chase & Co. is aleading global financial services firm with assets of $1.1 trillion andoperations in more than 50 countries. The firm is a leader in investmentbanking, financial services for consumers and businesses, financial transactionprocessing, asset and wealth management, and private equity. Under theJPMorgan, Chase and Bank One brands, the firm serves millions of consumers inthe United States and many of the world's most prominent corporate,institutional and government clients. If you're interested in working inan environment where leadership, excellence, integrity and diversity are amongour core principles, and then explore the opportunities at JPMorganChase. Further information about careers at JPMorgan Chase can be found onour website: www.jpmorganchase.com. The Sales Enablement Group (SEG) ispart of the Investor Services (IS) Sales organisation, reporting to the ISSales Executive. The group contributes to the IS sales result by the creationand production of sales collateral (proposals & presentations) and thedesign of sales collateral. In doing so, the group works in close partnershipwith subject matter experts from areas including sales, relationshipmanagement, client service, segment, product management, operations andpricing. The group consists of around 50 people organised functionally acrossfour teams – Proposals, Presentations, Design and Knowledge Management; andgeographically across five countries – United States, United Kingdom, India,Philippines and Hong Kong. The groups core objective is to help the firm winbusiness by building the best sales collateral, in the shortest amount of time,with the smallest time involved from Sales, Product and other subject matterexperts. The groups core objective is tohelp the firm win business…by building the best sales collateral, in theshortest amount of time, with the smallest time involved from Investor Servicesstakeholders. This position is both accountable and responsible for activelymanaging projects, creating and delivering best-in-class sales material, aswell as capturing and leveraging material for future use. Knowledge specialists reports intothe Global Knowledge Manager in New York. The knowledge team has 15people working together to continually enhance and maintain threeplatforms: Knowledge base system – QPA (used by the Sales Enablement Group and a small number of approved product and subject matter experts) Sales material delivery platform - the Sales Enablement Desktop, which is available to the firm globally and has over 3,500 users Team project management, resourcing and reporting system – The Grid (delivered through Salesforce)The Knowledge specialist willmaintain, update and enhance content of databases (statistical and writtencontent). The databases are used for a number of sales functions,including building proposals, pitchbooks, marketing and industry publicationsand general day to day business decision making. The individual must beself-motivated, have excellent project / time management skills, and focus todrive projects to completion within set deadlines. This position requires interactionwith all levels of staff, including sales officers, relationship management,product managers, business managers and line staff around the world. Theyare required to write, edit or customize database responses to address specificclient/prospect requirements or feedback from subject matter experts. Key responsibilities include: Ensure that information in database(s) is current, accurate and consistent through database drafts and regular content reviews. Coordinate with subject matter experts to update database with new responses as products are enhanced. Ensure database works effectively by maintaining records, including folder structure, keywords, reviewer assignments and other relevant fields. Look for ways to provide additional value to our stakeholders, enhance efficiency within our team and strive for continuous improvement Reporting, regular and ad-hoc on asset usage and user activity Maintenance of users Co-ordination and compilation of SOPs for the Sales Enablement Group Ad-hoc projectsFormal Qualifications:University degree isessential; course work in business, knowledge management, finance and/ormarketing preferred.Key Accountabilities/MajorResponsibilities Knowledge-Base Management Contribute to the centralized Knowledge-Base of materials used globally for sales collateral (proposals & presentations) be accountable for the quality and accuracy of information being added to the knowledge-base, by ensuring appropriate sign-offs and following SOPs Proactively write/edit and develop new / better content Contribute to improving and advance the visual representation of content for proposals & presentations. Partner, develop & manage relationships & review processes with the appropriate Subject Matter Experts to ensure that all Knowledge-Base materials are accurate and appropriately position the firm to win business. Partner with the global presentation & proposal teams to create and maintain the library of standard deliverables for self-service by users. Actively promote the use of the centralised Knowledge-Base by colleagues across the business Education, Support & Training Act as regional contact point for Sales Enablement Desktop support, training and education of new and existing users of the tool. Work within the tool to load assets, create new users and generate reports – quickly and accurately.Statistics Management Become skilled in the statistics management activities of the team, including data gathering, production of the IS Global Statistics Book, Autoprompt maintenance and statistics request processes. Team Player Behave and operate at all times as a team player and a knowledge management professional. Represent the best interests of IS Sales and the Sales Enablement Group as your first goal in any interaction. Responsible for maintaining / writing and coordinating global team Standard Operating Procedures (SOPs) document, detailing step-by-step processes for BAU activities. Work with the Global Manager to incorporate the updated sections and distribute. Be proactive and contribute to discussion around refining processes, systems & methodologies to improve the quality of work completed by the Team as well as efficiency. Partner with members of the team on tasks, special projects and also reach out and build relationships with the members of the Sales Enablement Group. Technology Vendor Management Perform user administration activities for QPA, including: adding and removing users, providing training, assisting with access issues Maintain up-to-date listing of system users to allow processing of vendor invoices, and designation of relevant fees to the correct user cost centres. Act as a point of contact for technical support for users, liaising with vendor support to resolve issues expediently

Keyskills :
technology finance operations human resources

About Company

JP Morgan Chase JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

Candidate Profile

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