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| Job Location | Mumbai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| EmploymentType | Full-time |
Position: Quality Executive Exp: Min 01 Yr into Health/life Insurance Process as QA CTC: Max 4.5 LPA Age: Max 30yrs Education Qualification: Graduate Job Profile: Monitoring and evaluating call quality standards by studying inbound and outbound calls (recorded or side-by-side or barged), and conducting test calls to agents/service representatives on new products Assessing agent performance by measuring skills in use of scripts, product knowledge, sales and service abilitygreeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call Providing timely and accurate feedback to agents and conducting monthly help sessions, as required Evaluating existing customer interaction/ campaign approaches by rating effectiveness of agents/ service representatives, providing quality ratings, identifying training needs, and helping the Training Manager in developing training programs Evaluating overall process performance and identifying gaps by conducting root-cause analysis Conducting quality audits Maintaining and updating quality assurance policies and procedures Identifying and implementing improvement initiatives Strong communication & Presentation skills Well versed with Excel Interested candidates can send their resumes on [Confidential Information] or call 9220105559.Regards,Fatima ShaikhGeneral Manager9220105559.