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Cluster Business Manager Enterprise

6.00 to 11.00 Years   Mysore   17 Mar, 2020
Fullerton India Credit Company Ltd
Job LocationMysore
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings!Job Title-Cluster Manager - MSMEFunction / Department-Rural/ SalesDepartment Head-Rural Business HeadReporting Manager-Area Manager MortgageNote:

  • Male Candidate
  • Localize nearby Belgaum/Hubli/Raichur & Shimoga/ Tumkur/Mysore
  • Have thorough knowledge of Enterprise or MSME product experience at least 3 to 4 years with ticket size - Rs.3lakh to Rs.25 lakhs
  • Must have team handling experience / multiple branch handling (Min 5 15 Team members handling)
  • Willing to travel
Location:Belgaum/Hubli/Raichur & Shimoga/ Tumkur/MysoreInterestedcan share CV onIshu.Jain@fullertonindia.comPurpose of the Job:Ensure profitability of the Cluster, and contribution to the revenue of the state by ensuring all Company policies, practices & guidelines are adhered to as per approved policy. All constituents of the cluster functions in a seamless manner & build synergy in overall operations of the Cluster.Describe the KPIs against each perspectiveKey Performance Indicators
  • Business and Financial Management
  • Cluster Profitability
  • Cluster Portfolio Performance
  • Productivity of front end personnel.
  • Growth in contribution on volume and revenue to the state
Customer Focus
  • Customer Care Programmes in the cluster
  • Attending customer queries & resolution in TAT
  • New Customer acquisition and attrition.
People / Team
  • Ensures every new joinee in the cluster goes through the training and is certified before he is got into branch.
  • Cluster Attrition Voluntary / Involuntary
  • No.of people groomed to the next level.
Process / Quality Improvement
  • Audit Rating
  • FTR Score for the cluster
  • No.of exceptions raised due to branch quality check.
Self-deliverablesThe most important tasks performed on an individual basis without involving subordinates areTask performed
  • Monitors and maintains Secured portfolio.
  • Understand portfolio and early warning signals
  • Reviews Branch Operating Matrix
  • Monitor profitability and performance of the cluster using various productivity, efficiency and financial parameters.
  • Periodically audits the cash management process.
  • Undertakes measures to increase growth in volume and contribution of the cluster to the state.
  • Plans activities to ensure growth of business and therefore market share.
  • Responsible for daily reporting of business and performance to the Area Manager Mortgage .
  • Through periodic reviews ensures adherence to processes so as to meet the audit requirements.
  • Periodically audits files during month end to ensure there are no exceptions raised and FTR score is as per norms.
  • Periodically attends branch huddle meetings, centre meeting to check effectiveness.
  • Ensures all policy changes are disseminated effectively to all concerned.
  • Ensure login to disbursal ratio is within the national similarly rejection ratio is within the national average.
  • Periodically does physical customer checks to validate.
  • Monitors plan to result every month.
  • Anticipates and uses data to ensure resolutions / escalate problems whereever.
  • Co-ordinates with various support functions to ensure smooth working relationship.
Other relevant factors (Required Skills)
  • Verbal and Non Verbal Communication.
  • Analytical Skills.
  • Leadership Skills.
  • Read Reports.
  • Multi Task.
  • Interpersonal Skills and People Management
  • Decision Making and Problem Solving.
  • Customer Service
  • Planning and Organising
  • Performance Orientation
  • Change Orientation
  • Team Work.
  • Delegation
  • Conflict Management
  • Training Delivery
  • Business Acumen
  • Distance Management
Expertise required/ Domain Knowledge: Rural Market Knowledge, Network with the local community and Opinion Leaders.No. of years of relevant experience: Minimum 7 years experience in financial services in a supervisory role in rural industry. Experience in Mortgage is preferredAny specific specialization/education: GraduateRegards,Team HR

Keyskills :
cluster financialmanagement clusterdevelopment clustermanagement b2b clusteroperations lusterprofitability clustermanager

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