Technical Lead

Job Description

Primary Responsibilities

• Maintains network operations and software applications (e.g. servers, file, print, application, WEB, database, proxy, etc.), operating systems, server backup, maintenance programs, etc.) for the purpose of ensuring efficient operations.

• Administers systems and servers related to LAN and WAN (e.g. email systems, accounts, workstation ID, IP assignment, computers, security, antivirus, anti-spyware, etc.) for the purpose of ensuring availability of services to authorized users.

• Managing complex network security devices (e.g. firewalls, VPN concentrators). Fortinet/Cisco firewall/VPN and/or Aruba wireless controller experience highly preferred)

• Understanding of wired and wireless 802.1X access control.

• Understanding of voice and videoconferencing systems and related technologies.

• Experience interfacing with Network Monitoring systems and Linux command line.

• Experience with formal Change management policies and procedures (CAPA system)

• Strong background in wired and wireless Ethernet networking technologies (including VLANs, Dot1x, Spanning Tree, Port Channeling, 802.11abgn, etc.) and network security concepts.

• Demonstrated proficiency with routing protocols and related technologies, RIP, OSPF, EIGRP.

• Excellent understanding of network applications and protocols (e.g. SSH, DNS, SMTP, etc.).

• Advanced knowledge of client-based networking with systems running Windows, Mac OSX, or Linux.

• Understanding of end-to-end data flows and traffic patterns (Wireshark).

• Strong interpersonal and communication skills (verbal and written); capable of writing basic documentation; disciplined approach to incident / problem management processes and procedures.

• A can-do and enthusiastic attitude towards work and customers.

• Strong technical troubleshooting skills for both system performance and network connectivity issues.

Secondary Responsibilities

Contributes to team effort by

• Working with internal staff to resolve issues

• Exploring new opportunities to add value to the organization and departmental processes

• Helping others to achieve results

• Performing other duties as assigned

Maintains Technical and Industry Knowledge by

• Attending and participating in applicable company-sponsored training

Qualifications:

Education:

• Bachelor s Degree (preferably in information management systems) or equivalent professional experience.

• CCNA, CCNP certification is highly desirable

Experience:

• Minimum 5 years of experience in managing internal IT setup for a mid-sized organization

• Good communication skills, particularly verbal skills, both in person and over the telephone

• Ability to work as an individual contributor or team manager

• Sound understanding of networking and communication technology and an in-depth knowledge of server/application products.

• Good working knowledge of ICT equipment including server computers, mobile devices, network, and communication devices.

• Experience in CISCO network equipment, Server Virtualization, Domain Controller, Active Directory, Tools management, Communication technologies (e.g. VoIP)

• Ability and willingness to be available for call-out outside of office hours, and ability to travel as required

Additional skill set:

• Ability to work in teams and independently;

• Ability to adjust to changing priorities;

• Excellent attention to detail and orientation toward meticulous work;

• Strong interpersonal and communication skills, both verbal and written;

• Strong documentation and organizational skills;

• Ability to project and maintain a professional and positive attitude.

Keyskills :
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