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Front Office Manager

10.00 to 12.00 Years   Nagpur   25 Nov, 2022
GH&S Recruiters
Job LocationNagpur
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaFront Office / Receptionist
EmploymentTypeFull-time

Job Description

    Responsible toManage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.Maintain a professional and high quality service oriented environment at all times.Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure to accommodations if appropriate.Undertake full responsibility for Scheduling and Payroll of the department.Undertake full responsibility for managing operating expenses and purchasing for the department.Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.Coordinate daily activities with hotel management team on a daily basis.Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotels emergency response team.Responsible for Online reputation and managing OTAs & TripAdvisor feedbacksand Tour Operators .Salary : 6 lakhsto 8 LakhsNote : Immediate joiner and Candidate ready to Relocate at Nagpur Only Apply and Contact at below given Number at hidden_mobile and Mail Resume hidden_email

Keyskills :
front officefront office management

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