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| Job Location | Nagpur |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
Key Responsibilities:Operations / Productivity Planning and Implementation:Financial responsibility for each customer account Manage the P&LManage high Customer Satisfaction LevelParticipate in business development activityCustomer Relationship Management:To ensure the clients / customers satisfaction through the project implementationTo co - ordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goalsTo play key role between client and the companyTo develop trouble shooting and problem solving approachTo create appropriate servicing and retention strategies for customersTo provide functional support and direction to the associates and team leaders on customer support needsTechnology:To be up to date with latest TechnologyTo liaison with other areas of the company affecting technical supportPeople:To build confidence and trust among the employees for smooth operations and achieving targetsTo create fun and frolic at the work place to achieve the following objectives:To reduce the stress among the employeesTo maintain the efficiency levelTo boost the morale of the employeesBusiness Developments:To assist the Management in start - up of new projectsTo advise the management to explore on the new business opportunitiesTo contribute to the development of short and long terms strategies business goals.Training:Review whether the training needs of all operation employees identified and training is imparted to bring the level of employees as expectedTo monitor the performance of the associates and team leaders and coach them , if required.Mentor and assist new hiresQuality:Adhere to the norms specified as per the Quality standardTo ensure client satisfaction by the delivery of quality services and quality productsTo maintain zero level non conformityAuthority:To appraise the performance of the team members at the regular intervalsTo interact with the clients and provide input about Ascent Group in strengthening the business activitiesAccess to all client communicationTo ensure the imparting of training to the operation employeesTo escalate the issue related to the operations / training / technology.Authorize to take decisions with reference to above mentioned responsibilities in consultation with Chief Operating Officer.Experience:12 - 15 years related experience of which 6+ years preferably in healthcare BPO / KPO / CRM industry / Service Industry in OperationsQualification:Must be a Graduate / Diploma / Post graduateBenefits:High growth Opportunities.Excellent work atmosphere.Remuneration commensurate with industry standardsLocation of work:Nagpur , Maharashtra , Indi,
Keyskills :
ew business corporate liaison customer satisfaction customer support training needs service industry retention strategies client satisfaction business development functional support healthcare bpo problem solving