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| Job Location | Nashik |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 3.0 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Responsibilities:Analyze the customer issue depending on product type (Cloud, OnPremise) andprovide accurate resolution. Work with PaaS providers like Heroku, IBM, Pivotal, Docker, etc. to help resolvethe customer issues for our Cloud products which are delivered through thesePaaS providers. Ask customers targeted questions to quickly understand the root cause of aproblem Resolve issues related to installation and maintenance for OnPremise product Research and identify solutions to issues like latency, commands usage, etc. forall types of products Properly escalate unresolved issues to appropriate internal teams (e.g. devops,R&D etc.) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate techsolutions Ensure all issues are properly logged Follow up with clients to ensure their application are fully functional aftertroubleshooting and resolving the current issue. Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals while alsosharing it with the team Maintain jovial relationships with clients Investigate issues that customer experience for the on-premise as well as thecloud (DBaaS) product. Answer customer questions related to products.Requirements:B.Sc. or B.E in Computer Science or Information Systems Good knowledge of technologies such as Linux/Unix, TCP/IP, DNS Strong technical background with excellent problem solving and multitaskingskills High proficiency in communication and presentation, both written and verbal (inEnglish) High availability and commitment to customers at any time Ready to work in 24x7 environment.
Keyskills :
tcp/iplinuxlaptopsechnicalsupportpowerpointpresentationlinuxadministrationenglishlanguagecustomerservicecustomersupport