hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

AM - DM Quality

8.00 to 13.00 Years   Navi Mumbai   09 Apr, 2023
ZENFINET
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 4.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    The Incumbent will be responsible to:
    • Provides day-to-day direction to Lead Associates.
    • Coordinates with all departments to ensure that the Quality Targets are met.
    • Designs the Quality Management System that standardizes and documents all processes.
    • Ensures compliance to contractual deliverables and address team-level issues.
    • Implement initiatives and projects as needed in order to drive performance.
    • Ensures that SLAs in Quality are met.
    • Designs and drives KPIs and KRAs of the team.
    • Coordinates with all departments in implementing Quality Programs.
    • Conduct RCA for challenged metrics.
    • Produce Reports as needed.
    • Keep trackers, ISO documents and other account files updated.
    • Conducts projects to improve performance.
    • Develops plans to minimize cost and increase productivity.
    • Plans for manpower requirements and implemented right sizing of the department when needed.
    • Creates process documentation and standardizes processes of quality.
    • Conduct trainings for quality as needed.
    • Develop the quality team in accordance to the quality roadmap.
    • Perform other duties that may be assigned from time to time.
    Requirement:
    • Candidate must possess at least a Bachelors/College Degree in any field or equivalent experience.
    • Must have at least 5 years of work experience in Quality.
    • Must have experience in managing/working in international process
    • Must have excellent English communication and writing skills.
    • Must be proficient in MS Office & possess great Analytical skills.
    • Must have at least 2 years experience as a Quality AM

Keyskills :
kpiqc toolscall monitoringcall managementquality managementsix sigmaquality auditingcall qualitydmaic

APPLY NOW

AM - DM Quality Related Jobs

© 2019 Hireejobs All Rights Reserved