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AM IT/ Senior IT Executive International Company

1.00 to 4.00 Years   Navi Mumbai   20 Feb, 2020
iMetrix Solutions Pvt Ltd
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Designation: AM- IT/ Senior IT ExecutiveOrganization: iMetrix Solutions Pvt. LtdDesired Candidate Profile (Dialer & LINUX SERVER Knowledge is very important)

  1. Should have worked on predictive Dialers like Vicidial/Asterix/Aspect.
  2. Aware of all compliance regulations-DOT/TRAI.
  3. Should have analytical and trouble shooting skills with respect to the Dialers and lead list management.
  4. Prior experience in outbound dialing strategies in telemarketing or collections campaign for USA.
  5. Should be ready to work in shifts
  6. A) Thorough knowledge of Windows server AD and network equipment like switches and firewall L1 troubleshooting.
Should be able to do following daily routine work
  1. Service creation and provide the dial plan for the service.
  2. Creation of filters & assigning the proper filter.
  3. Allocation of the agents login resources.
  4. Resource group creation and E1 allocation.
  5. Configuration of the inbound number and assigned to particular service and users.
  6. Co-ordinate with the Service providers for major problems related to dialer servers.
  7. Co-ordinate with respective service providers for issues regarding VOIP/PRI lines.
  8. Automating the manual process in Lead management using SQL Server 2000, MS Access and excel etc to achieve timelines.
  9. Lead Management: -Creation of tables for outbound dialing using SQL.
  10. Taking proper backup of all important data time to time SQL database.
  11. Cumulative End of Day reports for delivery to clients.
  12. Configuration of multiple VOIP accounts on vicidial.
  • Salary Range 3,00,000 to 4,80,0000 P.A
  • Shift 7.30pm to 5.30am or 9.30pm to 7.30am
  • 2 Fixed Offs in a week 5 Days Working
Reporting to the Director of the Company and handling a team.

Keyskills :
itexecutivemanagement linuxadministration aspectdialer linux asterix voip linuxsystemadministration dialer ithelpdesk inuxadmin vicidialer sr.itexecutive assistantmanagerit

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