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| Job Location | Navi Mumbai |
| Education | Not Mentioned |
| Salary | Rs 3.5 - 4.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Back Office OperationsCustomer Service (Domestic) |
| EmploymentType | Full-time |
JD:- Ensuring schedule adherence- Do ensure relevant content development for the trainees.- Team Member performance and productivity- Provides appropriate call monitor feed backs and performance improvement .- Coordinates with quality department on quality monitoring reports.- Ensures proper staffing and plans for backup when necessary.- Maintains SLA- Manages the Team Attendance and maintains report- Reviews daily reporting and schedule and makes future adjustments to assure that service levels are attained.- Preparation of Daily and Weekly Rooster.- Need to Bold enough to handle the entire CenterQualifications and Skills
Keyskills :
callcenter banking bpo ssistantmanager teamleader