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Csr Executive

3.00 to 8.00 Years   Navi Mumbai   02 Nov, 2024
Wisecor Services Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryExport-Import / Trading
Functional AreaSupply Chain / LogisticsMarine Service / Steward Department
EmploymentTypeFull-time

Job Description

    The CSR is responsible for developing and maintaining strong relationships with customers and is essential in ensuring that they are satisfied and that their needs are met. The CSR will work collaboratively with internal colleagues to resolve issues that may arise, provide proactive solutions, and drive continuous process improvement. The candidate will provide front-line activity based in our Vashi office.Responsibilities:
    • Provide first-level, front-line communication to clients to meet customer service and administration requirements. Communicate in a proactive, prompt & professional manner.
    • Pursue continuous improvement opportunities.
    • Liaise with the sales team to understand customers needs and expectations.
    • Support the organizations SOP / CP (customer profile) creation and update the system.
    • Maintain frequent contact, visit customer(s), and participate in customer meetings and Business Reviews as required.
    • Develop new business opportunities in conjunction with the sales team.
    • Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
    • Ensure customer quotations are available, and review selling and buying rates to maximize GP.
    • Arrange bookings as per customers requirements and communication for specific client service requests.
    • Document, investigate and resolve customer concerns in a timely fashion.
    • Close and review files to ensure all internal processes are adhered to.
    • Follow policies, procedures, and standards and ensure compliance with regulations.
    • Other duties as may be assigned from time to time by the Company.
    Skills and Experience:
    • University degree
    • 3 years experience in the Freight Forwarding industry
    • Excellent customer service experience
    • Excellent communication skills (both oral and written)
    • Working knowledge of Incoterms
    • Ability to follow defined procedures and standards while learning new tasks, assignments, and processes
    • Strong organizational and time management skills are required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
    • Advanced computer skills

Keyskills :
logisticsfreight forwardingocean transportation

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