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Customer Care Executive Goregaon West, Mumbai

1.00 to 6.00 Years   Navi Mumbai   11 Nov, 2019
Angel Consultancy Hiring For Spotlight Consultant
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 50,000 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

Candidate must possess excellent communication skills in English and Hindi.Role description: (What you will do)You will act as a liaison, provide product/services information to our customers, and resolve any emerging issues/ queries they face with accuracy and efficiency.Role Responsibilities: (What you need to do)

  • Handle the day-to-day functioning of the customer care department.
  • Be able to handle incoming calls, understand customer issues, and provide appropriate solutions timely.
  • Resolve product or service problems by clarifying the customers complaint, analyzing the cause of the problem and providing the solution and follow up to ensure resolution
  • Coordinate with members of the technical team to ensure timely resolution of customer complaints.
  • Build sustainable relationships of trust through open and interactive communication; Identifying and assessing customer needs to achieve customer satisfaction
  • Track complaint status, and follow-up till status is marked as resolved.
  • Maintain records of customer interactions, customer accounts, and file documents.
  • Provide accurate, valid and complete information to the customer by using the right methods/tools
Job Requirement: (Who you are & need to have)
  • Proven customer support experience
  • Strong phone call handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Go the extra mile to ensure customer delight
  • Excellent verbal, written communication & Interpersonal skills
  • Ability to multi-task, prioritize and manage time effectively
Graduate/Post Graduate in any discipline.Interested candidates can email their resumes topallavi16101991@gmail.comcall or whastapp pallavi 9740156119Perks and BenefitsHealth Insurance & Life Insurance Cover [upto 2 Lac]

Keyskills :
telemarketing inboundcalls support internationalbpo bpovoice outboundcalling outboundprocess telecalling care inboundprocess outboundtellecalling customer process inboundmarketing entry data it telecomsales outboundcallcenter outboundsa

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