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Customer Care Representative

2.00 to 7.00 Years   Navi Mumbai   02 May, 2020
Varda HR LLP
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Training Manager(Demo Profile HR/Training background preferred)Location- MumbaiResponsibilities and Duties

  • Teacher Screening: Conduct video interviews to shortlist candidates that meet the minimum requirements.
  • Identify training needs - content related or behavioral - and train teachers to deliver excellence class room experience to students
  • Up skill current set of teachers to become better teachers and mentors through continuous training and Coaching Required
  • Experience and Qualifications:
  • Prior coding experience preferable - either through professional work experience or through teaching coding
  • Prior training / recruitment experience preferred
  • Strong Comfort with Technology: All demo classes will be done online and require a native comfort with technology.
  • Communication Skills: Effective oral and written communication skills. Speak in a professional, person able way to potential teachers and inform them about job requirements and answer any questions they might have.
  • Excellent interpersonal and coaching skills
  • Persistence: Follow-up hiring leads to complete the hiring and training process to on-board them on the teaching platform
  • Flexibility with a strong sense of ownership for work
Education:
  • A bachelors / Masters degree, preferably in coding. 2- 6 years of experience in Training.
Salary bracket: In-hand 30k/Month to 40k/Month (Plus performance incentive upto 15k/monthRegardsShehzeen9167012202

Keyskills :
teamleading voiceprocess email internationalcallcenter voice bpo customersupport customercalling internationalbpo customerservice customerservicerepresentatives customercare sales callcentrevoice allcenter teamcoach

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