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Customer Service Executive - Inbound

0.00 to 4.00 Years   Navi Mumbai   09 Jun, 2023
Epicenter Technologies Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Service Representative InsuranceJob description: Should be capable of handling calls (inbound & outbound) for long duration, on voice or video Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC) and ensure to provide first time resolution Should be able to work under pressure situation and achieve agreed targets Preferences will be given to candidates with experience in Insurance process Should be capable of handling calls (inbound & outbound) for long duration, on voice or videoRequirements: Should be a graduate preferably in BCOM/BMS/BMM/Graduate Banking & Insurance or Accounting & Finance experience would be an added advantageAbility to multi-task, set priorities and manage time effectively Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems Compensation:Annual CTC: 1.80 LPA 3 LPA Basis the last drawn and interview evaluationEmployment: Full-timeLocation: Mulund (w) 400080Shifts: Monday to Saturday 9:30am to 6:30pm and 10am to 7pm (depending on the process)Week Offs: Sundays fixed offNOTE The role does not involve Insurance Sales and the CSR will be designated to work in a customer retention process. Post completion of 6 months, the candidate is eligible to apply for an IJP as a Team Manager

Keyskills :
operationsinboundcustomer service managementcustomer servicecustomer supportcustomer careinbound processcustomer relationshipcustomer retention

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