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Customer Support Executive

0.00 to 3.00 Years   Navi Mumbai   23 Feb, 2023
Job LocationNavi Mumbai
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Customer Support ExecutiveProcess: VoiceCompany: Tech MahindraJob Roles & Responsibilities:1) Answer queries professionally to provide information about products and services, obtain details of complaints.2) Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.3) Follow up to ensure that appropriate actions were taken on customer requests.4) Refer unresolved customer grievances or special requests to designated departments for further investigation.Skills: Candidate must have excellent communication in EnglishExperience : 6 months (Any customer service)Education: HSC/GraduateShift TimingMale Rotational shifts- 24*7 (Any 9hours)Female - 8AM to 8PM (Any 9 hours)6 Days working, 1 Rotational Week Off.Salary6 month experience - 21700 fixed + 2500 incentives1 year experience - 22700 fixed + 2700 incentivesLocation: Chandivali (Near saki naka metro station), MUMBAIAddress: TechMahindra BPS, Wing - I & II, Oberoi Garden Estate,Off.Saki Vihar Road, Chandivali, Andheri (East), Mumbai, Maharashtra 400072Stephen Murmuhidden_mobile

Keyskills :
voice processcustomer supportcustomer carecustomer servicedomestic bpo

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