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Job Location | Navi Mumbai |
Education | Not Mentioned |
Salary | Rs 2.0 - 3.5 Lakh/Yr |
Industry | BPO / Call Center |
Functional Area | Network / System Administration |
EmploymentType | Full-time |
Dialer Executive for International BPO at Navi Mahape1. Should have worked on predictive Dialers like Vicidial/Asterix/Aspect.2. Aware of all compliance regulations-DOT/TRAI.3. Should have analytical and trouble shooting skills with respect to the Dialers and lead listmanagement.4. Prior experience in outbound dialing strategies in telemarketing or collections campaign for USA.5. Should be ready to work in shiftsA) Thorough knowledge of Windows server AD and network equipment like switches and firewall L1troubleshooting.Should be able to do following daily routine work6. Service creation and provide the dial plan for the service.7. Creation of filters && assigning the proper filter.8. Allocation of the agents login resources.9. Resource group creation and E1 allocation.10. Configuration of the inbound number and assigned to particular service and users.11. Co-ordinate with the Service providers for major problems related to dialer servers.12. Co-ordinate with respective service providers for issues regarding VOIP/PRI lines.13. Automating the manual process in Lead management using SQL Server 2000, MS Access and exceletc to achieve timelines.14. Lead Management: -Creation of tables for outbound dialing using SQL.15. Taking proper backup of all important data time to time SQL database.16. Cumulative End of Day reports for delivery to clients.17. Configuration of multiple VOIP accounts on vicidial.2 Fixed Offs in a week 5 Days Working
Keyskills :
predictive dialerssql windowslead management switchesdialers sql serverwindows server