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Escalation Manager required for an Leading Bank in Navi Mumbai

1.00 to 6.00 Years   Navi Mumbai   11 Sep, 2019
Acura Solutions
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 4.0 - 9 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

The One will be responsible for the below key points:

  • Handling customer queries/request/complaint through e-mail, calls and digital platform (Mobile Application, Chat and Online request)
  • Co-ordinate with internal department to resolve end customer dispute
  • Managing inbound team in absence of manager
  • Train new employee on product and process
  • Conducting evaluation of employees to identify and categorize staff members performance
  • Publishing quality score and report to management
  • Conducting re-fresh training and giving feedback to employee for improvement
Interested candidate share your cvs on below mail i.d.deepak.acura@gmail.com

Keyskills :
email chat igitalpublishing chatprocess escalationmanagement customerretention customersupport complaintmanagement digitalmedia

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