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Job Location | Navi Mumbai |
Education | Not Mentioned |
Salary | Rs 2.5 - 4.5 Lakh/Yr |
Industry | BPO / Call Center |
Functional Area | Customer Service (International),Technical Support / Helpdesk |
EmploymentType | Full-time |
Greeting of the day!We are hiring for voice and back office technical process in ThaneSalary for voice - upto 45kSalary for email and chat upto 30kPFA the JD for Tier 3 US technical voice process.This is strictly a US based voice process where candidates have to be open to working in shifts.They are expected to work 5 days a week, however they wont have weekends off . The work offs are more likely to be split offsCandidates should be well versed with Window 8/8.1 and Win 10 and should have hands on systems troubleshooting experience.Candidates should be well versed with installation of devices like printers for a computer network and should have the know how to deal with driver conflicts.Candidates should be well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird.Candidates should have knowledge of installing security softwares like Norton Antivirus/McAfee Security Centre and addressing issues with these softwares.Candidates should be well versed with connectivity issues(network/internet) and should be able to put up a wireless network involving multiple devices/computers. Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/Powerpoint.They should have an approach towards resolving customers technical concerns by researching the issues on google and providing a solution . Please note that the training period for this group is only for a week, which translates that these candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.The location for this profile is out of Thane .Hiring Zone:(Central :Dadar to Ambernath)(Western: Mahim to Vasai)(Harbor : Wadala to Kharghar)Location: The work location would be G-Corp , ThaneWe are open to hiring Undergraduates with at least 6 months of ICC experience preferably in the technical domain.The HR round/VNA and ops round would be managed over Video conference.Call HR Hussain
Keyskills :
securitywinchatvoice processback officevideoemailsalaryiccwindowtrainingproductivity softwareemail clientsbehavioral trainingeudoraoutlooksoftwaretechnical processms outlook