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opening as a customer support executive- Belapur- freight forwarding

2.00 to 7.00 Years   Navi Mumbai   26 May, 2021
Siddhivinayak Consultants
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Dear candidate,Job opening as a customer support executive- Belapur- freight forwardingLocation: CBD Belapur, Navi Mumbai.Salary Range Up to 20k - 25k

  • Handling Post nomination Air / Sea Shipments
  • Co-coordinating with overseas agents, as well as local customer and CHA through calls and emails on daily basis.
  • Feedback of all shipments & tracking them till delivery and update to customers on daily basis
  • Attending customer queries to resolve within deadline & follow up with them for new upcoming orders booking
  • Taking care of Air & sea import shipment manifestation and CFS movement process (Sea Shipment) on time to avoid penalty.
  • Issuance of Sea shipments DO to CHA after arrival
  • Ensure all the invoice details (selling rates) are sent to the accounts team for proper Billing after the shipment arrives.
  • Regular update of internal DSR and send to concerned authorities
  • Ensure smooth service is provided to the clients.
  • CS should coordinate with Operations Team for Imports, exports, Clearance, Transportation and do the operations work for Customer in Branches.
Key Qualifications:
  • Graduate or MBA preferred.
  • Minimum of 2 -5 years experience within a freight forwarding company
  • Process excellent written and verbal communication skills
  • Excellent customer service and interpersonal skills
  • Computer skills MS office, Excel & PP.
We request you to go through the JD & if this job description suits your profile & you are looking for a change then revert with the following details.1.Current CTC -2.Expected CTC -3.Current In Hand Salary -4.Notice period -5.Total Experience IN CUSTOMER SERVICE -6. Current Industry -7. Current Job Location -8. Hometown Location -9. Reason for Change-10. Bike (Yes/ No) -11. Updated CV along with Photograph -12. English Communication Skills - Average/Good/ExcellentThanks and regards,POOJA YARDIHEAD OPERATIONSSiddhivinayak ConsultantsGautam Arcade , # 14 , Near TJSB BankKopri,Thane (E) : 400603Office :8655500042/ 9619971931 / 8689911234/ 8655500046MAIL CV ATsidvinent2013@gmail.comVisit us at www.siddhivinayakconsultants.in

Keyskills :
customer supportcomputer skillscustomer relationsinterpersonal skillssalescurrentaudio masteringverbal communicationcaretroubleshootingms officecustomer servicecommunication skillsfreight forwardingchacfsctccbd

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